Term and Conditions

Welcome to Luminous Living. These Terms and Conditions govern your use of our website, smalllampshopus.com, and your purchase of our beautifully crafted lighting products. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

1. Introduction

Luminous Living specializes in creating elegant lighting solutions, including chandeliers, floor lamps, pendants, sconces, and table lamps. Our products are designed for customers who value sophistication, quality craftsmanship, and timeless beauty in home and commercial lighting. These terms outline the agreement between you and Luminous Living regarding your use of our website and services.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and in a manner that does not infringe the rights of others.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction regarding online purchases.

3. Products and Services Description

Luminous Living offers a curated collection of lighting fixtures, each meticulously designed to illuminate your space with elegance. Our products include:

• Chandeliers: Statement pieces for grand entrances and dining areas.
• Floor Lamps: Versatile lighting for living rooms and offices.
• Pendants: Ideal for kitchen islands and focused task lighting.
• Sconces: Perfect for wall-mounted accent lighting.
• Table and Desk Lamps: Functional and decorative for various settings.

All products are subject to availability. We reserve the right to discontinue any item without notice. Custom or made-to-order pieces are crafted to your specifications and are non-returnable unless defective.

4. Order and Payment Terms

Order Processing: Orders are processed within 1-2 business days. You will receive a confirmation email once your order is shipped.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. Payment is due at the time of order placement.

Shipping:

• Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after shipment.
• Free Shipping: For orders over $50 via EMS, with delivery in 15-25 business days after shipment.

We ship worldwide, excluding some Asian countries and remote locations. Delivery times may vary due to customs or destination factors.

Order Cancellations: Orders may be cancelled within 24 hours of placement by contacting our customer service. Once an order is shipped, it cannot be cancelled.

5. Returns, Refunds, and Exchanges

We strive for your complete satisfaction. Our return policy allows returns within 15 days of delivery, provided the item is unused, in original packaging with tags, and accompanied by proof of purchase. Non-returnable items include custom orders, final sale items, and products that have been installed or damaged.

Return Process: Contact us at [email protected] for authorization, then ship the item to our Detroit headquarters. Refunds are processed within 3-5 business days after we receive the return and are issued to the original payment method. Original shipping fees are non-refundable.

Exchanges: Follow the return process and specify your desired exchange item. We will cover standard shipping for the replacement.

Damaged or Incorrect Items: Notify us immediately with photos at [email protected] for a replacement or return at no cost.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Luminous Living and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

Luminous Living is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product. This limitation applies to the fullest extent permitted by law.

8. Privacy and Data Protection

We value your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information. By using our site, you consent to such processing.

9. Governing Law and Dispute Resolution

These terms are governed by the laws of the United States and the state of Michigan. Any disputes shall be resolved through friendly negotiation or, if necessary, in the courts of Detroit, Michigan.

10. Changes to Terms

We may update these terms periodically. The latest version will be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the revised terms.