At Luminous Living, we believe that your satisfaction should be as beautifully assured as the illumination our lighting pieces provide. Just as we meticulously craft each chandelier, floor lamp, pendant, sconce, and table lamp to perfection, we approach your shopping experience with the same dedication to excellence.

Our Return Promise: We want you to be completely delighted with your Luminous Living purchase. If for any reason you are not satisfied, we offer a straightforward 15-day return policy from the date of delivery.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must be:

  • In its original, unused condition with all tags attached
  • In the original packaging with all protective materials intact
  • Accompanied by the original receipt or proof of purchase
  • Returned within 15 days of the delivery date

Non-Returnable Items

For the safety and integrity of our products, we cannot accept returns on:

  • Custom or made-to-order lighting fixtures – These pieces are crafted specifically to your specifications, much like our bespoke chandeliers and pendants
  • Items marked as “Final Sale” or “Clearance”
  • Products that have been installed, used, or damaged after delivery
  • Items not in their original condition or missing components

Return Process

Following our commitment to thoughtful craftsmanship, we’ve designed a return process that respects your time and attention to detail:

Step 1: Request Authorization

Contact our customer service team within 15 days of receiving your order to request a return authorization. Please use the template below to ensure we have all necessary information.

Step 2: Package Your Item

Carefully repackage your item using the original packaging materials. Include all original documentation, tags, and accessories.

Step 3: Ship to Our Headquarters

Ship your return to our Detroit headquarters using a trackable shipping method:

Luminous Living Returns
1658 Prudence Street
Detroit, MI 48219
United States

Return Request Template

Please include the following information when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Luminous Living Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: ________________
Order Date: ________________
Product Name: ________________
Reason for Return: ________________

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: ________________
[ ] Store credit

I confirm that the item is in its original condition with all packaging and tags intact.

Thank you for your assistance,
[Your Name] [Your Email Address] [Your Phone Number]

Refund Timeline & Method

Once we receive and inspect your returned item, we will process your refund with the same care we apply to designing our lighting collections:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance on Statement: Depending on your financial institution, refunds may take 5-10 business days to appear on your statement

Note: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item.

Exchange Process

If you wish to exchange an item for a different lighting piece:

  1. Follow the return process outlined above
  2. Indicate your desired exchange item in your return request
  3. Once we receive your return, we will ship your new item using our standard shipping methods
  4. You will receive tracking information for your exchange shipment

Damaged or Incorrect Items

If your Luminous Living piece arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the damaged item and packaging. We will arrange for a replacement or return at no cost to you.

Customer Service Contact

For any questions about our returns and exchanges policy, please contact our dedicated customer service team:

Email: [email protected]
Response Time: Within 24 hours during business days

We approach every customer interaction with the same thoughtful consideration we apply to selecting our lighting designs, ensuring your experience with Luminous Living remains as beautifully crafted as our products.

Thank you for choosing Luminous Living to illuminate your space with beauty and elegance.