At Luminous Living, we believe that protecting your privacy is as essential as the careful craftsmanship of our lighting collections. Just as we meticulously design each chandelier, floor lamp, pendant, sconce, and table lamp to illuminate your space with elegance and integrity, we approach your personal data with the same level of care, respect, and attention to detail.

1. Information We Collect

To provide you with our seamless payment experience and global shipping services, we collect certain information:

  • Personal Identification Information: Name, email address, shipping address (including our Detroit headquarters at 1658 Prudence Street, Detroit, US 48219 for returns)
  • Payment Information: Transaction details through our curated payment methods (Visa, MasterCard, JCB, PayPal) – though we do not store sensitive payment card information
  • Technical Information: IP address, browser type, device information, and browsing behavior on our website
  • Communication Data: Correspondence with our customer service team at [email protected]
  • Preference Data: Your lighting preferences, shopping cart contents, and wishlist items

2. How We Use Your Information

We use your data with the same thoughtful consideration we apply to selecting our lighting designs:

  • To process your orders and provide global shipping (excluding limited remote Asian regions)
  • To offer personalized lighting recommendations that match your aesthetic preferences
  • To enhance your shopping experience through our secure payment platforms
  • To communicate order updates, shipping information, and customer service responses
  • To improve our website functionality and product offerings
  • To comply with legal obligations and prevent fraudulent activities

3. Data Sharing and Disclosure

Like our carefully curated payment methods, we are selective about who we share your information with:

  • Payment Processors: We share necessary information with our trusted payment partners (Visa, MasterCard, JCB, PayPal) to complete your transactions securely
  • Shipping Partners: We provide shipping information to our logistics partners to deliver your lighting pieces worldwide
  • Service Providers: We work with carefully vetted companies that help us operate our website and business
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your data with the same commitment to excellence that defines our lighting collections:

  • Your information is stored on secure servers with industry-standard encryption
  • We implement appropriate technical and organizational measures to protect against unauthorized access
  • Payment information is processed through PCI-compliant systems
  • We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy

5. Your Rights and Choices

We believe in giving you control over your personal information, just as you have creative control in selecting lighting for your space:

  • Access: You can request access to the personal information we hold about you
  • Correction: You may update or correct your information through your account or by contacting us
  • Deletion: You can request deletion of your personal information, subject to legal requirements
  • Opt-out: You may opt out of marketing communications at any time
  • Data Portability: You can request a copy of your data in a structured, machine-readable format

6. Cookies and Tracking Technologies

Like the subtle illumination from our table lamps, we use cookies to enhance your browsing experience:

  • Essential Cookies: Required for basic site functionality and secure payment processing
  • Analytics Cookies: Help us understand how customers interact with our website
  • Preference Cookies: Remember your lighting preferences and shopping cart contents
  • Marketing Cookies: Allow us to show you relevant lighting products and offers

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to make purchases on our site.

7. International Data Transfers

As a global company serving design enthusiasts worldwide (with limited exceptions in remote Asian regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

8. Children’s Privacy

Our website and lighting collections are designed for homeowners and design professionals. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and always display the most current version on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our customer service team with the same care and attention we apply to all customer interactions:

Email: [email protected]
Address: 1658 Prudence Street, Detroit, US 48219

At Luminous Living, we believe that how we protect your privacy should be as refined as the lighting pieces we curate. Thank you for trusting us with your information as we help you illuminate your space with beauty and elegance.